We’ve done extensive testing to
make sure the tool runs smoothly on all common devices and web browsers.
However, we may not have envisaged every possible scenario and, like most
software applications, there’s always a chance of occasional glitches that we’ve
not previously encountered.
Refreshing your browser page, or
logging out and in again, may provide an immediate fix but please also report
your experience to us if you can:
- Raise a support ticket using the 'submit a ticket' button below.
- Use "Technical Issues"
in the subject heading.
- Briefly describe what you were
trying to do, including device and browser used, and what you experienced that
was problematic. Note when this happened and, if you were logged in or trying to log in, the email address used for the account.
- Advise how you solved the
problem or if you still need assistance.
- Attach a screenshot if relevant
(avoid including or sharing any confidential information).
We're continually looking to
improve our tool wherever we can and learning from your experience can be a
great help.